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Unit No.506, 5th Floor Solitaire Business Hub, Survey Number: 27/1, Balewadi high Street, Baner, Pune-411045, India

4904 Kentwood Drive, Marietta, GA 30068, USA

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Managed Analytics

Services

Managed Analytics- Support Workflow Overview:

1. Issue Raised by Users

End users raise tickets when they face challenges such as:
• Missing or incomplete data
• Access restrictions
• Required updates in analytical reports

2. Ticket Logging at Service Desk

Once the issue is reported via call or email, the service desk logs the ticket into the system.

3. Auto-Generated Ticket Alert for L1 Team

The system automatically generates alerts and routes the ticket to the L1 Team for initial triage.

4. L1 Team Assessment and Routing

The L1 Team analyzes the ticket to determine if the issue is related to access, data, or code. If the issue is access-related, it is resolved by the L1 Team directly. For data or code-related issues, the ticket is escalated to the L2 Team.

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Summary: Streamlined Support Process

Our Managed Analytics framework ensures a structured and efficient support process to handle user-raised issues, ranging from access-related queries to complex data and code issues. The flow integrates multiple support tiers (L1, L2, L3) to ensure the right expertise is applied at each stage for quick and accurate resolutions.

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Managed Analytics 

L2 Team – Data Issue Resolution
  • The L2 Team handles data-related problems.
  • If the issue pertains to data quality or availability, they resolve and close the ticket.
  • However, if the issue is due to faulty code, the ticket is escalated to the L3 Team.
L3 Team – Code Issue Resolution
  • The L3 Team is responsible for resolving complex code issues that impact analytics or reporting workflows.
  • Once the problem is fixed, the ticket is marked as resolved and closed.
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We are here to help and answer your questions about Data & AI

Our Locations:

Unit No.506, 5th Floor Solitaire Business Hub, Survey Number: 27/1, Balewadi high Street, Baner,Pune-411045

4904 Kentwood Drive, Marietta, GA 30068 

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